1. About These Terms

These terms explain how Vintage Luxury supplies products to you when you order through our website, vintage-luxury.co.uk (“website”).

Please read them carefully before placing an order. They explain how we provide products, how you can make changes, what happens if something goes wrong, and your rights as a customer.

By purchasing from us, you acknowledge that Vintage Luxury is not affiliated with the brands we sell.

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2. Contact Details

Who we are: Vintage Luxury.

How to contact us:

* Phone: 07777 799955
* Email: contact@vintage-luxury.co.uk
* Post: Vintage Luxury, 31A High Street, Alcester

If we need to contact you, we will use the email, phone number, or postal address you provide when placing your order.

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3. Your Order

* Order acceptance: Your order is only accepted when we confirm dispatch by email. A prior payment confirmation email does not mean your order has been accepted.
* If we can’t accept your order: We’ll let you know and refund you if payment has already been taken.
* Order number: We’ll give you an order number for reference.
* UK orders only: We only accept orders for delivery within the UK.

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4. Our Products

* Product images are for illustration only. Colours may vary depending on your device.
* Packaging may be different from what is shown online.
* If we make products to your measurements, it’s your responsibility to ensure these are correct.

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5. Making Changes

If you want to change your order, please contact us as soon as possible. If the change is possible, we’ll let you know about any price or delivery changes before confirming.

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6. Delivery

* Costs: Delivery is free (subject to change).
* Timescales: Most orders are dispatched within 2 working days of acceptance, but this is not guaranteed. We’ll contact you if there are delays.
* Weekends: Orders are not dispatched on weekends or public holidays.
* If you’re not home: Our courier will leave instructions for re-delivery or collection. If delivery fails twice and the order is returned to us, we may charge storage or re-delivery fees.
* Click & Collect: You can collect from our Alcester showroom if selected at checkout. We’ll contact you when it’s ready. Bring your order confirmation and either the payment card used or photo ID.
* Responsibility: You are responsible for the product once it is delivered to your address or collected from us. You own the product once we confirm dispatch.
* Delays outside our control: We will inform you of delays but are not liable for events outside our control.

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7. Your Rights to Cancel or Return

* If faulty or not as described: You may have the right to a repair, replacement, or refund.
* If we do something wrong: You can cancel immediately and receive a full refund.
* Changing your mind: For most products bought online, you have 14 days from receiving your order to cancel and return it (unless the item is bespoke, personalised or engraved).
* Returns: Items must be in their original condition and packaging.

How to Return

* Email us at contact@vintage-luxury.co.uk or call 07777 799955.
* Items can be returned by post (at your cost unless faulty) or to our Alcester showroom.
* Use Royal Mail Special Delivery or another fully insured tracked service when posting returns, as you remain responsible for the item until we receive it.

Refunds

* Refunds are made using your original payment method.
* Refunds for in-store returns are processed within 48 hours; postal returns within 14 days of us receiving the product.
* We may reduce your refund if the product has been handled beyond what would reasonably be expected in a retail environment.

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8. Price and Payment

* Prices include VAT where applicable and are shown on our website at checkout.
* We accept Visa, Visa Debit, Mastercard, Maestro and PayPal.
* Orders paid using PayPal will only be shipped to the verified PayPal delivery address.
* If we discover a pricing error, we may cancel the order and issue a full refund.

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9. Problems and Complaints

If there’s a problem with your product or order, please contact us:

* Email: contact@vintage-luxury.co.uk
* Phone: 07777 799955

We aim to respond to complaints within five working days.

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10. Legal Rights Summary

Your key rights under the Consumer Rights Act 2015 include:

* Up to 30 days: A full refund if your item is faulty.
* Up to 6 months: A repair or replacement (or refund if neither is possible).
* Up to 6 years: If goods do not last a reasonable length of time, you may be entitled to a partial refund.

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11. Other Terms

* We may transfer our obligations to another company, but this won’t affect your rights.
* You may not transfer your rights without our written consent.
* If any part of these terms is found to be unlawful, the remainder will continue to apply.
* These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.